FAQ

  • What is the processing time for my order?

All orders are processed within 7 business days. We take pride in creating personalized gift tags with care and attention to detail, so we ensure each order is completed to perfection.

  • Can I customize my order?

Yes! All of our gift tags are custom-made with the name(s) you provide. Simply add the name to the provided text box for the tags you wish to personalize before checkout.

  • How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can track your order directly through the tracking link provided or visit the USPS website.

  • Do you offer international shipping?

Yes, we offer international shipping! International shipping times vary depending on your location, but typically can take 7-21 business days. Customs duties or fees may apply based on your country’s regulations.

  • What should I do if I have a problem with my order?

If you experience any issues with your order, please contact us at republicafiesta@gmail.com. We're here to help resolve any concerns you may have, and we'll work with you to ensure your satisfaction.

  • What is your return and exchange policy?

Since each gift tag is a custom order, we do not accept returns or exchanges. However, if you encounter any issues with your order (incorrect customization, defects, etc.), please reach out to us within 7 days of receiving your items, and we'll do our best to assist you.

  • How can I contact customer support?

If you have any questions or need assistance, please feel free to email us at republicafiesta@gmail.com. We will respond to all inquiries as quickly as possible.

  • How can I use a promo code?

If you have a promo code, you can enter it during checkout in the "Discount" section. Be sure to double-check the expiration date and terms of the promo code before applying it.

  • Can I request a custom design for my gift tags?

Yes, we can create a custom design for your gift tags! Please reach out to us via email at republicafiesta@gmail.com, and we'll be happy to discuss your design ideas and work with you to bring them to life.

  • Do you have more designs?

Yes! We are constantly working on new designs and updating our collection. Every time you visit our store, you may find fresh, exciting designs to choose from. Be sure to check back regularly!